Refund policy

AT COPN INDIA MARKETPLACE, WE STRIVE TO ENSURE EVERY PURCHASE MEETS YOUR EXPECTATIONS. DUE TO THE UNIQUE NATURE OF OUR EXCLUSIVE, LIMITED-EDITION PRODUCTS, WE ARE UNABLE TO ACCEPT RETURNS, EXCHANGES, OR REFUNDS ONCE A SALE IS MADE. WE UNDERSTAND THAT THIS POLICY MAY SEEM STRICT, BUT IT HELPS US MAINTAIN THE QUALITY AND EXCLUSIVITY OF OUR OFFERINGS.

NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

WE WILL NOT ACCEPT RETURNS, EXCHANGES, OR CANCELLATIONS FOR THE FOLLOWING:

CHANGE OF MIND
PRODUCTS THAT HAVE BEEN TRIED ON OR USED
PRODUCTS WHERE THE PACKAGING IS NOT INTACT
DIFFERENCES IN WARRANTY START DATE VS. PURCHASE DATE (AS WARRANTIES ARE OFTEN PRE-ACTIVATED BY THE MANUFACTURER)

LIMITED ACCEPTABLE RETURNS

WE ONLY ACCEPT RETURNS UNDER THE FOLLOWING CONDITIONS:

DAMAGED PRODUCTS: IF YOUR ITEM ARRIVES DAMAGED, YOU MAY RETURN IT FOR STORE CREDIT OR A FULL REFUND, SUBJECT TO VERIFICATION.
INCORRECT SIZE/ORDER: IF YOU RECEIVE THE WRONG SIZE OR A PRODUCT DIFFERENT FROM WHAT YOU ORDERED, YOU MAY RETURN IT FOR STORE CREDIT OR A FULL REFUND.

➡️ ALL SUCH CLAIMS WILL UNDERGO A THOROUGH INVESTIGATION. IF THE PRODUCT IS FOUND DEFECTIVE, INAUTHENTIC, OR INCORRECTLY DELIVERED, WE WILL EXCHANGE IT WITHIN 5–7 BUSINESS DAYS, DEPENDING ON THE PRODUCT.

ORDER CANCELLATIONS

ALL CANCELLATIONS (NOT RELATED TO DAMAGE OR ERROR) WILL RESULT IN STORE CREDIT ONLY.
STORE CREDIT MUST BE USED WITHIN 90 DAYS OF ISSUANCE.

NEED HELP?

FOR ASSISTANCE OR TO INITIATE A RETURN OR CLAIM, PLEASE CONTACT US AT ORDERS@COPN.IN.
OUR TEAM IS ALWAYS HERE TO SUPPORT YOU.