Privacy policy

COPN INDIA MARKETPLACE OPERATES THIS STORE AND WEBSITE, INCLUDING ALL RELATED INFORMATION, CONTENT, FEATURES, TOOLS, PRODUCTS, AND SERVICES, IN ORDER TO PROVIDE YOU, THE CUSTOMER, WITH A CURATED SHOPPING EXPERIENCE (THE “SERVICES”). COPN INDIA MARKETPLACE IS POWERED BY SHOPIFY, WHICH ENABLES US TO PROVIDE THE SERVICES TO YOU.

THIS PRIVACY POLICY DESCRIBES HOW WE COLLECT, USE, AND DISCLOSE YOUR PERSONAL INFORMATION WHEN YOU VISIT, USE, OR MAKE A PURCHASE OR OTHER TRANSACTION USING THE SERVICES OR OTHERWISE COMMUNICATE WITH US. IF THERE IS A CONFLICT BETWEEN OUR TERMS OF SERVICE AND THIS PRIVACY POLICY, THIS PRIVACY POLICY CONTROLS WITH RESPECT TO THE COLLECTION, PROCESSING, AND DISCLOSURE OF YOUR PERSONAL INFORMATION.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING AND ACCESSING ANY OF THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY AND UNDERSTAND THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.

PERSONAL INFORMATION WE COLLECT OR PROCESS

“PERSONAL INFORMATION” REFERS TO INFORMATION THAT IDENTIFIES OR CAN REASONABLY BE LINKED TO YOU OR ANOTHER PERSON. IT DOES NOT INCLUDE ANONYMOUS OR DE-IDENTIFIED INFORMATION.

WE MAY COLLECT OR PROCESS THE FOLLOWING CATEGORIES OF PERSONAL INFORMATION:

  • CONTACT DETAILS: NAME, BILLING/SHIPPING ADDRESS, PHONE NUMBER, EMAIL.

  • FINANCIAL INFORMATION: CREDIT/DEBIT CARD DETAILS, PAYMENT INFORMATION, TRANSACTION DETAILS.

  • ACCOUNT INFORMATION: USERNAME, PASSWORD, SECURITY QUESTIONS, PREFERENCES, SETTINGS.

  • TRANSACTION INFORMATION: ITEMS VIEWED, ADDED TO CART, WISHLISTED, PURCHASED, RETURNED, OR EXCHANGED.

  • COMMUNICATIONS WITH US: INFORMATION YOU PROVIDE WHEN CONTACTING CUSTOMER SUPPORT.

  • DEVICE INFORMATION: BROWSER, NETWORK, IP ADDRESS, UNIQUE IDENTIFIERS.

  • USAGE INFORMATION: HOW AND WHEN YOU INTERACT WITH THE SERVICES.

PERSONAL INFORMATION SOURCES

WE COLLECT PERSONAL INFORMATION:

  • DIRECTLY FROM YOU: WHEN YOU CREATE AN ACCOUNT, PURCHASE, OR COMMUNICATE WITH US.

  • AUTOMATICALLY: THROUGH YOUR DEVICE, COOKIES, OR SIMILAR TECHNOLOGIES.

  • FROM SERVICE PROVIDERS: SUCH AS PAYMENT PROCESSORS OR SHIPPING PARTNERS.

  • FROM PARTNERS OR THIRD PARTIES.

HOW WE USE YOUR PERSONAL INFORMATION

  • PROVIDE, TAILOR & IMPROVE SERVICES: PROCESS PAYMENTS, FULFILL ORDERS, REMEMBER PREFERENCES, FACILITATE RETURNS, CREATE CUSTOMIZED SHOPPING EXPERIENCES.

  • MARKETING & ADVERTISING: SEND PROMOTIONS, DISPLAY ADS, AND RECOMMEND PRODUCTS.

  • SECURITY & FRAUD PREVENTION: AUTHENTICATE ACCOUNTS, DETECT AND PREVENT FRAUD, SECURE TRANSACTIONS.

  • COMMUNICATIONS: PROVIDE CUSTOMER SUPPORT, NOTIFICATIONS, AND SERVICE UPDATES.

  • LEGAL COMPLIANCE: RESPOND TO LAW ENFORCEMENT REQUESTS, LITIGATION, OR POLICY ENFORCEMENT.

HOW WE DISCLOSE PERSONAL INFORMATION

WE MAY DISCLOSE YOUR INFORMATION TO:

  • SHOPIFY, SERVICE PROVIDERS, OR VENDORS (E.G., PAYMENT PROCESSING, SHIPPING, DATA ANALYTICS).

  • BUSINESS & MARKETING PARTNERS FOR PROMOTIONS OR ADVERTISING.

  • THIRD PARTIES WHEN YOU CONSENT, SUCH AS SOCIAL MEDIA OR SHIPPING PROVIDERS.

  • AFFILIATES OR CORPORATE GROUPS.

  • LEGAL AUTHORITIES OR IN CONNECTION WITH BUSINESS TRANSACTIONS (E.G., MERGER OR BANKRUPTCY).

RELATIONSHIP WITH SHOPIFY

OUR SERVICES ARE HOSTED BY SHOPIFY, WHICH COLLECTS AND PROCESSES PERSONAL INFORMATION TO PROVIDE AND IMPROVE THE SERVICES. SHOPIFY MAY ALSO USE ENHANCED FEATURES BASED ON YOUR INTERACTIONS WITH OUR STORE AND OTHER MERCHANTS.

TO LEARN MORE ABOUT HOW SHOPIFY USES YOUR PERSONAL INFORMATION AND YOUR RIGHTS, VISIT THE SHOPIFY CONSUMER PRIVACY POLICY.

THIRD-PARTY WEBSITES & LINKS

THE SERVICES MAY CONTAIN LINKS TO THIRD-PARTY WEBSITES OR PLATFORMS. WE ARE NOT RESPONSIBLE FOR THE PRIVACY OR SECURITY OF THESE SITES. INFORMATION YOU PROVIDE ON SUCH SITES OR PUBLIC PLATFORMS MAY BE VIEWED AND USED BY OTHERS.

CHILDREN’S DATA

OUR SERVICES ARE NOT INTENDED FOR CHILDREN UNDER THE LEGAL AGE OF MAJORITY. WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM INDIVIDUALS UNDER 16 YEARS OF AGE.

SECURITY & RETENTION OF INFORMATION

  • NO SECURITY MEASURE IS PERFECT; WE CANNOT GUARANTEE “PERFECT SECURITY.”

  • WE RECOMMEND NOT SHARING SENSITIVE INFORMATION THROUGH INSECURE CHANNELS.

  • RETENTION OF INFORMATION DEPENDS ON BUSINESS NEEDS, LEGAL OBLIGATIONS, AND ACCOUNT STATUS.

YOUR RIGHTS & CHOICES

DEPENDING ON WHERE YOU LIVE, YOU MAY HAVE THE RIGHT TO:

  • ACCESS / KNOW: REQUEST PERSONAL INFORMATION WE HOLD ABOUT YOU.

  • DELETE: REQUEST DELETION OF YOUR PERSONAL INFORMATION.

  • CORRECT: REQUEST CORRECTIONS TO INACCURATE INFORMATION.

  • PORTABILITY: RECEIVE A COPY OF YOUR INFORMATION OR TRANSFER IT TO A THIRD PARTY.

  • MANAGE COMMUNICATION PREFERENCES: OPT OUT OF PROMOTIONAL EMAILS.

REQUESTS MAY REQUIRE IDENTITY VERIFICATION. YOU MAY ALSO AUTHORIZE AGENTS TO MAKE REQUESTS ON YOUR BEHALF.

COMPLAINTS

IF YOU HAVE CONCERNS ABOUT OUR DATA PRACTICES, YOU MAY CONTACT US OR LODGE A COMPLAINT WITH YOUR LOCAL DATA PROTECTION AUTHORITY.

INTERNATIONAL TRANSFERS

YOUR PERSONAL INFORMATION MAY BE TRANSFERRED, STORED, OR PROCESSED OUTSIDE YOUR COUNTRY, INCLUDING THE EEA OR UK, USING APPROVED LEGAL TRANSFER MECHANISMS.

CHANGES TO THIS PRIVACY POLICY

WE MAY UPDATE THIS PRIVACY POLICY TO REFLECT CHANGES IN PRACTICES OR LEGAL REQUIREMENTS. UPDATES WILL BE POSTED WITH A “LAST UPDATED” DATE.

CONTACT

FOR QUESTIONS ABOUT OUR PRIVACY PRACTICES OR TO EXERCISE YOUR RIGHTS, CONTACT US:

📧 COPNINDIA@GMAIL.COM
📍 WEWORK VASWANI CHAMBERS, DR. ANNIE BESANT ROAD, WORLI, MUMBAI, MAHARASHTRA - 400030